Leadership Masterclasses
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Feedback Conversations Masterclass
Is giving feedback tricky or uncomfortable?
Do you avoid giving feedback because it feels hard?
Do you worry feedback may have a negative impact on the other person or on your relationship with them?
Giving and receiving feedback can be the trickiest conversations we have to navigate at work.
If feedback conversations are managed well, they can be pivotal in supporting optimal learning and development in our colleagues.
However, they can be very difficult and even triggering for both people involved, or be damaging to your collegial relationships. As a result, we may avoid giving feedback and lose out on the excellent benefits that they can provide.
This Feedback Conversations Masterclass explores the 4 critical elements to provide empowering and constructive feedback:
Manage ourselves well, so we are solid, not wobbly, or fearful about giving feedback
Build collegial relationships that can handle feedback well
Develop a solid preparation process for proving feedback
Explore a clear strategy for providing positively impactful feedback
This is a highly practical session that will enable you to apply the learning immediately to your own professional situations.
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Psychological Safety Masterclass
Psychological safety is game-changing.
The interpersonal environment of the workplace has a profound impact on so many factors critical to clinical services; quality of clinical care, teamwork, employees’ ability to function optimally, team culture, team performance, learning from errors and mitigating risk.
While workplaces are legislated to provide a psychologically safe workplace, it is known that psychological safety supports workforce wellbeing, employee engagement and workplace culture.
More than ever before, the healthcare workforce need and deserve a psychologically safe workplace. Health professionals are feeling fatigue and frustration due to the environment in which they work.
The Psychologically Safe Masterclass answers your questions:
what is psychological safety and what it isn’t
why psychological safety is so critical for clinical services
what steps leaders can take to build psychological safety
what the evidence base is for psychological safety
If you are in a leadership role, developing psychological safety in your workplace can become your superpower; helping you meet the critical needs of your team, your clients and your colleagues.
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Emotional Intelligence Masterclass
Emotional Intelligence training provides a road map for building and applying the latest research and wisdom in emotional intelligence.
EI describes the ability to perceive, understand and navigate the emotions of oneself, others, and teams.
Well developed skills in EI assist us to manage our emotions in psychologically aware, responsible and safe ways. EI is correlated with emotional resilience, assisting us to adapt to personal and professional change and maintain energy for a balanced work style.
Most of us have good EI skills, we use them everyday. However, many of the skills remain outside of our awareness, so it is hard to intentionally develop them in ourselves and help enhance them in others.
Research shows that employees are hired for their technical skills and fired for their lack of EI skills. Many of the complex and draining interpersonal workplace issues are due to low EI.
This masterclass provides detailed knowledge and practical skills in the application of EI.
Is this what you are looking for?
Are you keen to:
Develop an understanding of key principles and skills of Emotional Intelligence
Deepen skills in self-awareness, self-management and self-regulation
Consider how to apply EI skills to interpersonal workplace relationships
Be better equipped to manage stress and high work demands, through self management and resilience skills
Facilitate peak performance at a team level, through building an emotionally intelligent workforce
Masterclass details
The program is:
Based on the original GENOS research and model of EI: Genos is an Australian based and workplace specific model of EI, which has been a forerunner in the Australian and international landscape of EI development. Michelle completed her accreditation in Genos over a decade ago and the Genos EI model has continually informed her work.
Informed by the latest neuroscience: Michelle has been extremely privileged to train with some of the world’s greats who have synthesised the latest research in neuroscience, positive neuroplasticity and the newest area of interpersonal neurobiology.
Practical and skill focused The focus of this program is practical and focussed on skill development.
Organisational benefits
Workplace leaders and teams benefit from explicitly navigating emotional intelligence skills to support both professional and personal development, build interpersonal capacity and teamwork.
The science and research in emotional intelligence (EI) clearly shows the power and value of EI in workplaces in terms of:
Organisational and team success
Leadership effectiveness
Staff engagement and performance
Workplace culture
Resilience and workforce sustainability
Unlike IQ, which is fixed, EI can be taught and developed. Having a solid framework of emotional intelligence, supports EI development.
WORKSHOP PARTICIPANTS’ FEEDBACK …
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“This is by far the best workshop I have attended. Michelle was so personable and knowledgeable on the subject and delivered all the information in such a relaxed manner that I didn’t want it to end and wanted to learn more from her. She is such an inspiring woman.”
-SOCAP Participant
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“I was very impressed. It was on point and kept me interested throughout. Michelle Bihary was fantastic. The topic was so appropriate for the work our office performs and I liked the way Michelle adapted it to fit in with what we were interested in. Fantastic!
-SOCAP Participant
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“Michelle Bihary complemented Anna’s session perfectly with her insights into how psychologically responsible workplaces are essential for the wellbeing of all staff and their perceptions of their value to a firm.”
-ALPMA Summit, 2019
