Are you an Amygdala Whisperer?
In the realm of our work in the health and community sector, the ability to effectively manage emotional interactions is paramount. On a daily basis, we find ourselves dealing with clients and colleagues who are navigating challenging emotions. In these situations, the amygdala, a key player in the brain's emotional processing centre, can become hyperactive, leading to heightened emotions and distress.
In our sector, we all develop expertise in how to interact with clients in ways that help to calm and soothe their emotional storms. When we achieve this our clients have better access to their thinking and problem-solving capacities, assisting them to face their own challenges.
As well as applying this skillset to our clients, it is critical to think about how we apply this in our collegial relationships. We don't want to be an amygdala agitator!
Introducing ‘Amygdala whisperers’
Individuals who are skilled at managing emotional responses and fostering a positive workplace culture can be referred to as 'amygdala whisperers'.
What are the traits of amygdala whisperers and how do we practice these skills in our workplaces?
1. Emotional intelligence: Amygdala whisperers lead by example in demonstrating high emotional intelligence. We can model understanding and managing our own emotions effectively, fostering a culture of empathy, understanding, and open communication.
2. Promotion of psychological safety: Amygdala whisperers can contribute to an environment where employees feel safe expressing their thoughts, concerns, and ideas without fear of judgement or reprisal. When employees are comfortable sharing their perspectives, it leads to increased innovation, collaboration, and a sense of belonging. This can be achieved through regular check-ins, great teamwork, and authentic and transparent communication.
3. Reflective practice: The journey of becoming an amygdala whisperer begins with self-awareness. Regular reflective practice allows us to examine our own emotional triggers, biases, and reactions. By acknowledging our own emotional landscape, we
become better equipped to express empathy. This self-awareness also aids in recognising when our own amygdala might be activated, allowing us to respond thoughtfully rather than reactively.
4. Promoting a growth mindset: A growth mindset is the belief that abilities and intelligence can be developed through intention and learning. Amygdala whisperers can encourage this mindset by celebrating learning, progress, and resilience. We can frame challenges as opportunities for growth, helping colleagues see setbacks as temporary rather than permanent. This mindset shift fosters a culture of lifelong learning and adaptability.
5. Conflict management: Conflicts are inevitable in any workplace, but how we handle them can impact the overall culture. Amygdala whisperers can take on the role of facilitating productive discussions and mediating conflicts. By promoting open dialogue, active listening, and a focus on finding common ground, we can help resolve issues while maintaining a positive atmosphere.
6. Stress management support: Workplace stress can lead to negative emotions and hinder productivity. Amygdala whisperers can create initiatives that provide stress management tools and resources to employees. These might include mindfulness workshops, relaxation techniques, or encouraging breaks to recharge. By addressing stress proactively, we can contribute to a more balanced and harmonious work environment.
By incorporating these strategies, amygdala whisperers can have a positive impact on workplace culture, creating an environment that prioritises emotional well-being, effective communication, psychological safety and personal growth.
What can you do to be an amygdala whisperer to yourself and others?