This gap between best-practice expectations and the realities of service delivery can create significant strain for you, your colleagues and the people you all support.

Validation isn’t about being kind. It’s about staying alive to information that could save lives.

You are working inside a system that has drifted away from what it was built to deliver. Naming that, without blame, is the first act of above-the-line leadership.

Self-leadership in these times is not about having the answers while the details are still being worked out.