Providing Feedback That Builds Confidence and Connection
Most people associate feedback with criticism. The word itself can trigger feelings of defensiveness, worry, or self-doubt. However, when we look to the research and evidence from workplaces, we see that feedback, when delivered with care and clarity, is one of the most effective ways to support learning, performance, and wellbeing.
Feedback is about building strengths, guiding growth, and cultivating relationships of trust. When approached as a growth tool, feedback empowers individuals, strengthens teams, and supports success in the workplace.
Why Feedback Matters
Feedback conversations play a vital role in every professional setting. They:
Build confidence by reinforcing what is working well and highlighting strengths.
Strengthen teams by creating clarity, openness, and mutual understanding.
Drive performance by ensuring everyone is aligned regarding goals and expectations.
Support retention and growth by showing people that their contributions are valued and that their development matters.
When feedback is handled poorly, people can feel criticised or demoralised. However, when it is done with skill and respect, it increases engagement, motivation, and resilience.
Keys to Making Feedback a Growth Tool
Shifting the purpose of feedback from correction to development requires practice. Essential elements include:
Balance strengths and opportunities
Feedback that acknowledges strengths provides a foundation for confidence. When people feel their abilities are seen and appreciated, they are more open to hearing about areas for improvement.
Focus on clarity and specificity
Vague comments rarely lead to growth. Clear, specific feedback helps people understand what they are doing well and what actions will create improvement.
Create a safe and respectful environment
People learn best when they feel safe. A feedback conversation that is grounded in respect allows learning to take place without triggering defensiveness.
Frame feedback as a shared growth opportunity
Positioning feedback as part of a collaborative process fosters trust and accountability, and reinforces the idea that growth benefits both the individual and the team.
Practical Applications
Consider how you currently give feedback. Reflect on the following prompts:
Do you acknowledge strengths as consistently as you point out challenges?
Are your feedback messages clear and specific enough to guide action?
How do you ensure the person you are speaking with feels respected and supported during feedback conversations?
What opportunities exist to embed feedback more naturally into day-to-day interactions with your team?
By reflecting on these questions, you can begin to identify practical ways to make feedback a tool that inspires growth rather than fear.
Upcoming public training programs
Relevant previous newsletters you may be interested in…
Feedback is about building strengths, guiding growth, and cultivating relationships of trust.